RestockRadar Support

Support for Shopify merchants using RestockRadar.

Contact

Email [email protected] for help with installation, billing, syncs, alerts, or account deletion.

Typical response time

We aim to respond to support requests within one business day.

Helpful details to include

• Your Shopify store domain
• What you were trying to do
• Any error message shown in the app
• Whether the issue affects sync, billing, alerts, or purchase orders

Received purchase orders

Confirming a shipment records the final quantities and unit costs in RestockRadar only. It does not update Shopify inventory or native purchase orders. Quantity-zero lines stay visible as not received and are omitted from any CostLedger CSV. That CSV uses CostLedger's import columns sku,quantity,unit_cost,received_at,supplier,reference,note.

A Shopify restock or return does not reverse CostLedger cost of goods. If a recorded CostLedger receipt is wrong, reverse it in CostLedger first, then correct the RestockRadar receipt or import the CSV.